1. IntroductionTaylorWells Couture LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.
2. Information We CollectWe collect information that you provide directly to us, including:
Personal identification information (name, email address, phone number, shipping address, billing address)
Payment information (credit card numbers, payment method details) processed securely through third-party payment processors
Body measurements and sizing preferences provided during consultations
Communication records including emails, messages, and consultation notes
Account credentials if you create an account on our platform
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This data is collected through cookies, web beacons, and similar tracking technologies.
3. How We Use Your InformationWe use the information we collect for the following purposes:
Processing and fulfilling your orders, including bespoke and made-to-order garments
Communicating with you about orders, consultations, and customer service inquiries
Personalizing your shopping experience and providing tailored recommendations
Sending promotional communications (with your consent) about new collections, events, and offers
Improving our website, products, and services through analytics
Complying with legal obligations and protecting our rights
4. Information Sharing and DisclosureWe do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service providers who assist in operating our business (payment processors, shipping carriers, email service providers)
Professional artisans and tailors involved in crafting your bespoke orders
Law enforcement or regulatory bodies when required by law or to protect our legal rights
Business successors in the event of a merger, acquisition, or sale of assets
5. Data SecurityWe implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure server infrastructure, and restricted access controls. Payment information is processed through PCI-DSS compliant third-party processors and is never stored on our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and TrackingOur website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling certain cookies may limit the functionality of our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).
7. Your RightsDepending on your jurisdiction, you may have the following rights regarding your personal data:
Right to access and receive a copy of your personal data
Right to rectify inaccurate or incomplete information
Right to request deletion of your personal data
Right to restrict or object to processing of your data
Right to data portability
Right to withdraw consent at any time
Right to opt out of marketing communications
To exercise any of these rights, please contact us at privacy@taylorwellscouture.com.
8. Data RetentionWe retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order records and associated customer data are retained for a minimum of seven (7) years for tax and legal compliance. Measurement and consultation data for bespoke orders is retained indefinitely to facilitate future orders unless you request its deletion.
9. Children's PrivacyOur website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.
10. Changes to This PolicyWe reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any modifications constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
11. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:TaylorWells Couture LLC 850 Twin Rivers Dr #1930 Columbus, OH 43216 Email: privacy@taylorwellscouture.com